Contact Heartpet
One inbox, real humans, within 1 business day. For orders, proofs, changes, damage claims, or "will this blurry photo work?", that's us.
Email us
This is the only channel orders and support run through, and it reaches the same team that handles your proofs. Attach the photo you want to use; we'll check it for free.
Hours
Monday to Friday, 9am-5pm ET. Messages outside those hours are answered the next business day.
Who you're writing to
Heartpet, a marketing and promotion agency. We're your first stop for everything on this site; production and delivery questions are handled together with the partner studio, the seller of record.
Ordering without a form
Just email us: tell us the gift, your pet's name, and attach the photo. We'll reply with an order link and the next steps. No account required anywhere on this site.
Compose an email
This form opens your own email app with everything filled in. Nothing is stored on this website.
Have a photo ready?
Pick the gift first. The photo can follow right after we set you up.
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